Find answers to common questions, troubleshooting guides, and get in touch with our support team.
New to Inspekta? Follow these simple steps to get up and running.
Get Inspekta from the App Store or Google Play
Use your company email and password to log in
Enter your name, job title, and phone number
Create your first field service report!
Your login credentials are provided by your company administrator. If you don't have login details, please contact your company administrator.
Find quick answers to the most common questions about using Inspekta.
On the login screen, tap "Forgot Password?" and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.
This means your company's Inspekta subscription has expired or been paused. Please contact your company administrator to resolve this.
Yes! Your account works on iOS, Android, and web browsers. If your company has report sync enabled, your reports and photos appear on every device you sign in to and stay in sync automatically. Otherwise reports are stored locally on each device and you can move them with the export/import feature.
Go to Settings > Edit Profile to update your name, job title, and phone number. Changes sync automatically when you're online.
From the Reports screen, tap the "+" button in the top right corner. Fill in the report details (client name, job number, dates, etc.) and tap "Create Report."
Open your report and tap "Add [Item Type]" to document a new piece of equipment. Fill in the tag number, manufacturer, and other details, then add photos and notes for each component.
Absolutely! Tap any report to open it, then tap "Edit" to modify the report details. You can also add, edit, or remove equipment items at any time.
Open the report you want to delete, scroll to the bottom, and tap the "Delete Report" button. If your company uses report sync, the report moves to Trash for 30 days (Settings > Trash) and can be restored during that time; after 30 days it is permanently deleted, or you can choose "Delete permanently" straight away. Without sync, deletion removes the report from your device immediately and cannot be undone.
When documenting equipment, tap the camera icon next to any photo section. You can either take a new photo or select one from your photo library.
Yes! After taking or selecting a photo, you'll be able to crop it to focus on the important details before saving.
When enabled in Settings, a copy of every photo you take within the app is automatically saved to your device's photo library as a backup.
High-resolution photos are stored with your reports. To free up space, you can export completed reports and then delete them from the app. If your company uses report sync, deleted reports stay recoverable from Trash for 30 days.
First, enable Voice Input in Settings. On mobile devices, this downloads a ~150MB AI model (one-time download). Once enabled, look for the microphone icon next to text fields. Tap and speak to dictate.
Yes! Once the AI model is downloaded, voice input works without an internet connection. The transcription happens directly on your device.
Go to Settings and toggle off Voice Input. You'll be asked if you want to delete the AI model to free up ~150MB of space.
Make sure you've granted microphone permissions to the app. On iOS, check Settings > Privacy > Microphone. On Android, check Settings > Apps > Inspekta > Permissions.
Open your report and tap the "Generate" button. Choose your preferred format (PDF or DOCX) in Settings > Report Format. The report will be generated and you can share it immediately.
Yes! Go to Settings > Report Format to switch between PDF and DOCX formats.
Generate a PDF or DOCX version of your report—these can be opened on any computer or device without Inspekta.
If your company has report sync enabled you don't need to: sign in on the other device and your reports appear automatically. Otherwise, use the Export feature ( icon) in the top right corner of the selected report screen to save a complete .report file that includes all photos and data. Then import it on your other device using the Import feature ( icon) in the top right corner of the reports screen.
Export creates a .report file for transferring to another device running Inspekta. Generate creates a PDF or DOCX document for sharing with clients or printing.
On your device. If your company has enabled report sync, a copy is also stored securely on our servers in the EU so it can sync to your other devices and to teammates you share it with. Your company decides whether sync is on for its account.
Yes. Synced reports and photos are encrypted in transit and at rest, and access is limited to you and the teammates you share a report with. See our Privacy Policy for how we handle your data.
A pill in the top bar of the Reports screen shows when the app is syncing or has a conflict to resolve. No pill means everything is up to date. You can also tap the pill to sync now.
Open the report, open its menu and choose "Collaborate", then add teammates from your company. They see the report content and your name, everyone's changes sync, and anyone on the report can see who else it is shared with. Sharing needs report sync to be enabled for your company.
Inspekta merges changes automatically wherever it can. When the same field was changed on two devices, the app shows a conflict sheet with both versions so you can choose which one to keep.
Yes! Inspekta is fully functional for filling out reports offline. You can create reports, add photos, and document equipment without any internet connection. However, you will need an internet connection to generate the report (PDF or DOCX) and to use the "AI rewrite" and Smart Notes features. If your company uses report sync, your changes upload automatically once you are back online.
No. All data is stored locally on your device and remains available until you explicitly delete it. With report sync enabled, anything you changed while offline is uploaded the next time you have a connection, so nothing is lost either way.
Try closing other apps to free up memory. If you have many reports with lots of photos, consider exporting and deleting old reports.
Report generation requires an internet connection. Make sure you're online and try again. If the problem persists, check that your subscription is active.
Ensure all photos were fully saved before exporting. If photos show as missing, try re-adding them and exporting again.
Go to Settings > Submit Feedback > Bug Report. Please include screenshots if possible - they help us identify and fix issues faster!
Make sure your device meets these requirements for the best experience.
iOS 13.0 or later
iPhone only
Android 5.0+ (API 21)
Phones only
Modern browsers
Chrome, Firefox, Safari, Edge
Camera
For taking photos
Photo Library
For selecting & saving photos
Microphone
For voice input (optional)
We love hearing from our users! Submit feedback directly in the app through Settings > Submit Feedback.
Report technical issues (screenshots appreciated!)
Suggest new features or improvements
Share your thoughts and experiences